Questions & Answers
product
What does “energized” skin care mean?
Our lotion is charged with specially purified spring water and healing stones such as amethyst, rose quartz, rock crystal, and ancient spiritual symbols. The products are created in small batches and energized in a loving ritual based on the phases of the moon. This way, they not only work on your skin—but also on your energy field.
Which skin types is the lotion suitable for?
For all skin types—especially suitable for dry, sensitive, or reactive skin. The formula is gentle, moisturizing, and free from irritating additives.
Can I combine it with other products?
Yes! You can use the lotion as a standalone treatment or as an energizing element in your skincare routine. It's a wonderful finishing touch after cleansing or applying serum.
How often should I use the lotion?
Daily – morning and evening. The more consciously you create the moment, the deeper the effect. You can also use it specifically for emotional restlessness or energy imbalances.
Is the lotion vegan and cruelty-free?
Yes, of course. We don't test on animals and use only vegan ingredients.
How long does a 50 ml jar last?
Depending on application, approximately 4–6 weeks with daily use (2–3 pumps per application).
Shipment
How much does shipping cost?
Shipping costs a flat rate of 5.90€.
For orders over 100€ we ship your order completely free of charge.
How long does shipping take?
We know how important fast and secure deliveries are. That's why your order will be carefully packaged and insured within Germany to ensure it arrives safely. Delivery typically takes 1-3 business days , so you can have your desired products in your hands soon.
Which company does shipping?
We ship with DHL.
Is the shipping insured?
Yes, each of our shipments is 100% insured.
Where does it ship to?
We currently only ship to Germany.
How can I track my order?
We'll email your tracking information once your order has shipped. You'll typically receive the tracking number one day after we ship your order.
Order
How can I change or cancel my order?
We reserve the right to accept or decline the order, or any portion thereof, at any time after receipt of the order, at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original method of payment.
>> Please note that orders that have already been packed or shipped cannot be canceled.
Can I change my delivery address after placing my order?
Please note that your shipping address cannot be changed after the order has been processed or shipped. Please update your shipping address to your home address instead of your work address, as we do not know how long the destination customs department will hold the package.
How secure is my online order?
When you shop online with your credit card, all your information is entered into a secure SSL website. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
Do I need an account to order?
No, you can also place an order as a guest. However, there are some advantages to having an account with us:
Fast checkout process
You can easily view your order status and order history
You will receive updates on our new releases and special offers
return
Can I return my items?
Yes. We offer a 14-day return policy. After receiving the goods, you can easily return the item within 14 days.
My item is defective, what now?
If you find any defects in the product quality, you have the option of returning the item to us within 14 days.
Who bears the return costs?
The return costs are usually borne by the buyer unless the item is defective or due to a manufacturing error.
payment
What payment options do I have?
With us you can pay with all common payment methods, such as PayPal & Klarna or credit card.
Is my payment secure?
Yes, we only work with well-known and trusted payment providers.
Do you have any further questions?
Contact form
Our products
AURALYS FOR-YOUTH Face Elixir
A luxurious face elixir with anti-aging ingredients (e.g., hyaluronic acid, plant-based retinol, squalane) combined with the subtle power of rose quartz, amethyst, and rock crystal—energized in a multi-stage frequency process.
AURALYS Inner Radiance – OPC capsules
A highly concentrated dietary supplement with natural OPC (oligomeric proanthocyanidins) from French grape seed extract – supplemented with antioxidant co-factors such as vitamin C, zinc and spring water-informed crystal frequencies.
